Terms & Conditions
Customer-Facing Membership Agreement
This agreement is between The Jungle Norwich Limited ('we', 'our', 'us') and you, the member. By signing up, you agree to the following terms.
1. Membership
We offer one type of membership:
- Full Membership: Access to the gym is only during scheduled small group training sessions. Members cannot use the gym independently outside those classes.
2. Payments
Membership fees are paid by direct debit every 28 days. If a payment fails, we may suspend your access until payment is received.
3. Cancellation and Cooling-Off
If you joined online or over the phone, you have a 14-day cooling-off period to cancel and receive a refund. After that, you may cancel by giving 28 days’ written notice. All cancellations must be by email or in writing to reception.
4. Freezing Your Membership
You can freeze your membership for medical reasons, injury, or holidays, for up to 3 months in any year. Freezes must be requested in writing.
5. Using the Gym
Please treat staff, other members, and equipment with respect.
Keep the gym clean and safe – return weights, wipe down equipment, and follow staff instructions.
You must follow our Gym Rules, which are available at reception and on our website. These may be updated from time to time.
We may suspend or cancel your membership if behaviour is unsafe or abusive.
6. Health and Safety
You must complete a health questionnaire before using the gym.
You confirm you are fit to exercise and will seek medical advice if needed.
Always use equipment safely and ask staff if unsure.
7. Liability
You use the gym at your own risk.
We are not responsible for injury, loss, or damage unless caused by our negligence.
Please do not bring valuables – lockers are provided but are not guaranteed secure.
8. Age Policy
Members must be 18 or over, unless under-18s join with written parental/guardian consent.
Children must be supervised at all times.
9. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes will be dealt with in Norwich courts.